Effective Date: [16/02/2026]
Company Name: [Kal Mass Media LLP]
Website: [fractional.kalmassmedia.com]
Registered Office: [Partap Nagar, Patiala]

1. Introduction

This Refund & Cancellation Policy governs the refund and cancellation process for fractional property units purchased through [Your LLP Name] (“LLP”, “we”, “our”).

By completing a transaction on our platform, you agree to the terms outlined below.

2. Eligibility for Refund / Cancellation

Refunds and cancellations are subject to:

Prior written request submitted before execution of the Co-Ownership Agreement and Special Power of Attorney (SPA).
Compliance verification: KYC/AML documents must be complete and valid.
Payment status: Only payments received and cleared are eligible for refund consideration.

3. Cancellation Before Unit Allocation

Investors may cancel their reservation before the fractional unit is officially allocated.
A processing fee of [Insert % or Fixed Amount] may apply.
Remaining amount will be refunded within [Insert number of days, e.g., 14 business days] after verification.

4. Cancellation After Unit Allocation / Agreement Execution

Once the Co-Ownership Agreement and SPA are executed, cancellation is generally not permitted.
Refund requests post-agreement execution will be evaluated on a case-by-case basis and may incur deductions for administrative and legal costs.
Partial refund, if granted, will be subject to approval and applicable deductions.

5. Payment Refund Process

Refunds will be made only to the original payment method or bank account.
Bank charges, transaction fees, or currency conversion costs (for NRIs) will be borne by the investor.
Refunds will be processed after verification of documents and compliance checks.

6. Refund for Overpayments / Errors

In case of overpayment or duplicate payment, the excess amount will be refunded after verification.
Such refunds are subject to deduction of applicable bank or transaction charges.

7. Loyalty, Rewards, or Marketing Incentives

Any loyalty points, promotional credits, or marketing rewards associated with the fractional unit are non-refundable.
Only the principal payment amount may be eligible for refund under the above conditions.

8. Force Majeure

Refunds may be delayed or altered due to events beyond our reasonable control, including:
- Regulatory changes
- Government directives
- Natural disasters
- Legal disputes affecting property
In such cases, the LLP will communicate timelines and procedures to investors.

9. Dispute Resolution

Any disputes regarding refunds will first be addressed through mutual discussion.
If unresolved, disputes will be subject to arbitration under Indian law as defined in the Co-Ownership Agreement.
Jurisdiction: [Insert City, State, India]

10. Investor Acknowledgment

By purchasing a fractional unit, you acknowledge:

Refunds are not guaranteed after agreement execution.
Cancellation before allocation is subject to processing fees.
Loyalty rewards or promotional credits are non-refundable.
You have read and understood the Refund & Cancellation Policy.

Recommended Website Implementation

Place a link near payment buttons: “Refund & Cancellation Policy”
Require investors to check a confirmation box before payment:

☐ I have read and understood the Refund & Cancellation Policy.

Include a downloadable PDF version for record-keeping.